Terms and Conditions
1 The Company will only carry out those items specified in the Contract and shall not be responsible for works either presumed or implied unless written into the Contract.
2 The Purchaser shall grant the Company’s employees/sub-contractors access to the premises at all reasonable times by prior appointment for the purpose of taking measurements and or carrying out the works specified.
3 The Contract is subject to the Company Surveyor’s approval in the event of the Company terminating this Agreement after receiving its Surveyor’s Report the Purchaser’s deposit should be refunded in full without any further obligation on the part of the Company.
4 If the Company’s Surveyor feels that additional work and/or materials are required to satisfy appropriate Building Regulations, then the Company will inform the Purchaser of this in writing with an explanation. Should these additional works and/or materials be over and above the works set out in the schedule overleaf, agreement will be sought from the Purchaser before such works will be carried out.
5 If the works have not commenced, the Purchaser will have the option to cancel the Contract by notifying the Company in writing within seven days. If the Purchaser cancels the Contract, then any pre-payments made will be returned to the Purchaser. If the works have commenced, the Purchaser will have the option to cancel the Contract by notifying the Company in writing within seven days.
In that event the Purchaser shall be liable to pay the Company for such sums for work done and materials purchased.
6 If the Purchaser decides on a change of design, installation or choice of materials following the seven day cancellation period and if works have commenced, then at the Company’s discretion this will be accommodated on the provision that the Purchaser understands and accepts that materials already utilised or ordered and any labour costs incurred previous will remain payable and that there may be additional costs. Any additional costs will be discussed and agreed with the Purchaser before any agreement is made.
7 The Company and the Company’s employees will not accept any liability for structural defects in the property before the work specified in the schedule overleaf is commenced.
8 The Company undertakes to remove from the site all such rubbish resulting from the installation.
9 Payment of the net balance shall be immediately due and payable on completion of the installation. Failure to pay the balance outstanding will entitle the Company to charge interest on the balance at the rate of 3% interest above the bank base rate.
10 Any time or date specified by the Company as the time at which or date on which goods will be delivered and/or installed is given in good faith but is given and intended as an estimate. However, sometimes, delays may occur for reasons beyond our control and we cannot be held responsible for those delays. If such delays occur, we will complete the work as soon as possible and agree alternative dates where required.
11 The Company can accept no responsibility for delays in executing the scheduled works due to poor weather conditions which could consequently have a detrimental effect on the quality of the scheduled works and/or the safety of the Company’s employees/subcontractors and/or any other third parties.
12 The Company will consistently strive to adhere to estimated time scales. However, in addition to possible delays caused by poor weather conditions the Company can accept no responsibility for any delay in scheduled works in the event of the Purchaser requesting additional works, delay from suppliers that are beyond our control or the Purchaser denying the Company’s employees/sub-contractors access to the Purchaser’s property or any other reasonable unforeseen circumstances. The company does undertake that it will keep the Purchaser fully notified of any such delay and agree alternative dates if required.
13 The Company will on occasion offer a discretional discount to the Purchaser if the Purchaser agrees to display the Company’s sign board in a prominent position at the front of their property. This agreement will be specified on the Contract overleaf which will include the period of time that the sign board must remain erected for the Purchaser to qualify for the discount. The Company reserves the right to claim back either all or part of the discount should the Purchaser remove the Company’s sign board before the end of the agreed period. The Purchaser will also be charged for the cost of a replacement board should the board be damaged during the removal of the board by the Purchaser before the end of the agreed period.
14 It is hereby agreed and declared that this Agreement is neither a Hire Purchase Agreement or a Credit Sale Agreement.
15 The Terms and Conditions are correct and valid at the time of going to print. Our company policy is to version control our Terms and Conditions to enable us to maintain compliance with relevant legislation and to continue to strive to treat our customers fairly. If there are any alterations to the Terms and Conditions we pledge that the consumer will be notified of any changes and an up to date copy of our Terms and Conditions will be made available on our website in addition to a hard copy being provided to the customer.
16 Nothing herein contained should be deemed to limit or restrict the statutory or common law rights of the Purchaser. If the Purchaser requires advice about these rights, please contact Consumer Direct on 08454 040506 or visit the website - www.consumerdirect.gov.uk.
Version 3 (24 March 2009).
